More customer feedback

Hi Julie,
Thanks for following up with us. We had a really great time. Yes, we did miss the kids but I think it would've been a much more challenging trip if we brought them so I'm glad it worked out for us to go by ourselves.

We definitely want to make it an annual vacation and soon with the kids when they are old enough to ski and enjoy it.

Since I'm in the travel industry too, I know how important feedback is so here is mine.

River Run Condomininiums
We were very pleased with the lodging. The room (2 BR/3BA with Murphy) was a great size. They had everything we needed to make dinners in the evening. We were happily surprised to see that they provided laundry detergent (4 small boxes of Tide detergent and 4 small boxes of Chlorox for colors). And we were pleased to be provided a bag of Starbucks ground coffee (1 bag of Decaf and 1 bag of regular). I don't know if it would have been restocked each day or not though because we had already purchased our own can of coffee so we didn't use the Starbucks bag until almost the end of the trip.

The staff were rarely seen but the check in and check out process was painless and very efficient.

There were probably one two negatives. One was the bed. It wasn't the most comfortable bed, but I know that is to be expected unless we were staying at a Westin with a Heavenly bed. The other is that it wasn't a bad walk to go into the village if we were wearing our regular shoes, but walking in the ski boots made it seem like it was a mile away. We ended up utilizing the lockers near the lift so we could wear our regular shoes walking to/from the lift. If we stay in Keystone again, we would want to stay in lodging that is the closest to the lift (I think it was JackPine).

We took some time to take a ride to Vail, Copper Mountain and Breckinridge. We skiied Breck on our last day there and thought it would be the best place to stay when our kids are ready to learn. The slopes were so wide and very, very easy!! Great learning mountain. We also liked that it seemed to have some ski in/ski out options (Beaver Run) - so that might be our next location when we're ready again. I liked the casual feel of Keystone and Breckinridge much better than the higher-end feel of Vail. If I'm on vacation, I don't want to always get dressed up and feel like I need to do my hair and makeup. I felt very comfortable just being very casual in Keystone and Breck.

The good news is my husband (it was his first time), LOVED IT!!!! and we definitely want to return and ski every year. We haven't decided about next year though because the kids will only be 2 1/2 and won't really be ready yet - but starting 2010 and after...we're there for sure.

Thank you again for all of your work on this trip. We had so much fun!

Best Regards,
Theresa Scalzitti

Labels: Keystone

posted by Mr. Ski Organizer @ 5:57 AM